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  The purpose of this qualification is to prepare a learner to operate as a Checkout Operator. 

Checkout operators or cashiers operate tills at sales points in most large stores, recording and receiving payment for goods being purchased. They pass items over an electronic bar code reader or key in prices manually. Skilled checkout operators in the wholesale and retail industry play a crucial role in contributing to the profitability of the business through the way that they process transactions and interact with customers. Whilst performing these duties, they promote customer loyalty and minimize losses to the establishment.

A qualified learner will be able to: 

• Communicate  with customers 
• Record      sales and process payments 
• Cash up  and control change 

  The purpose of this qualification is to prepare a learner to operate as a Service Station Attendant. A Service Station Attendant sells and dispenses fuel, lubricants and other accessories, and other automotive accessories, and performs minor checks on motor vehicles at a service station and processes payments. 

A qualified learner will be able to:

•  Interact with customers on a forecourt. 
•  Implement forecourt operations. 

  The purpose of this qualification is to prepare a learner to operate as a Store Person. A Store Person moves, packs, picks and maintains stock in a stock storage area. 

A qualified learner will be able to:

• Move and pack stock using specific methods and equipment for different types of stock.
• Pick and count stock in a stock storage area.
• Maintain a safe stock storage area. 

The purpose of this qualification is to prepare learners to operate as Dispatching and Receiving Clerks. A Dispatching and Receiving Clerk records goods received into a business and the dispatch of goods from a business while minimising losses to the establishment and maintaining stock records. 

A qualifying learner will be able to:

• Receive deliveries of stock into the business.
• Dispatch stock from the business.
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The purpose of this qualification is to prepare a learner to operate as a Visual Merchandiser. A Visual Merchandiser plans, develops and displays merchandise visually in order to create and maintain interest in the chosen target market and promote sales. 

A qualified learner will be able to:

• Develop and implement visual merchandising plans.
• Merchandise stock visually

The purpose of this qualification is to prepare a learner to operate as a Retail Sales Advisor. A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment. 

A qualified learner will be able to:

•  Attend to different types of customers and resolve queries.
• Provide customer service and build customer relationships.
• Sell products in a full-service retail and wholesale sales environment.

The Occupational Trainer is a qualified technical or occupational expert who is equipped with the ability to deliver training in their specific field of expertise. This NQF Level 4 qualification is aimed at potential or existing trainers who are responsible for delivering occupational learning programmes to trainees in the workplace. The occupational trainer must have current knowledge of the industry, the workplace and job/role of the person being trained and assessed. 

Purpose: The purpose of this qualification is to prepare a learner to: Plan, prepare for, coordinate, implement and evaluate learning programmes to achieve occupational trainee competence. 

A qualified learner will be able to:

•  Establish the profile, special needs and barriers to learning of learners within the specified requirements of the training programme.
• Prepare, adapt and align learning materials and resources for a training intervention in the workplace.
•  Deliver training, evaluate and report on a learning intervention in the workplace.
•  Gather evidence and make assessment decisions using given assessment tools.

The purpose of this qualification is to equip a learner with knowledge and skills to operate as a Retail Supervisor. 

A qualified learner will be able to:

•  Supervise retail and wholesale staff.
• Supervise the implementation and maintenance of retail or wholesale operations.
• Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.

  The purpose of this qualification is to prepare a learner to manage the functions of a sustainable retail establishment to achieve the objectives of the business while addressing the expectations of the stakeholders.

A qualified learner will be able to:

•  Manage employees in a retail business.
• Manage services and service standards and relations with stakeholders of a retail business.
•  Manage the stock, supply chain and logistics of a retail business.
• Manage the marketing activities of a retail business.
•  Manage the financial activities of a retail business.
• Manage assets and control risks and losses in a retail business.