National Certificate: Generic Management SAQA ID: 59201

The qualification lays the foundation for the development of management competencies required by retail managers currently operating as junior managers. The qualification introduces key terms like concepts, principles and practices of management that will enable learners to be informed as managers in their occupations.

•  Initiate, develop, implement, and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit. 
• Monitor and measure performance and apply continuous or innovative improvement interventions in the unit 
• Lead and manage a team of first line managers to enhance individual, team and unit effectiveness.
•  Build relationships with superiors and with stakeholders across the value chain
• Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks
• Enhance the development of teams and team members 

Module One: Operational and Project Management

Module Two: Managing Organisational Improvement

Module Three: Leadership and People Management 

Module Four: Managing Workplace Relationships

Module Five: Financial and Risk Management  

Module Six: Team Management 

Module Seven: Leadership and Management 

Module Eight: Customer Service

This qualification is achieved through the learnership. This means it includes the component of theory (attend Contra-lit contact sessions) and start own business / workplace.